FAQs
What does Modivon sell?
Modivon specializes in lighting and home illumination products, including floor lamps, table lamps, decorative lighting, LED accent lamps, reading lamps, and other selected lighting styles.
Where do you deliver?
We currently deliver to eligible addresses within the United States.
International shipping is not currently available.
Do you offer free shipping?
Yes.
Modivon provides free standard shipping on all eligible U.S. orders.
There is no minimum order value required to qualify for free standard shipping.
Standard Shipping Cost: $0.00
How long will my order take to arrive?
Our normal estimated delivery timeframe is:
Processing Time: 1–3 business days
Transit Time: 4–7 business days
Estimated Total Delivery: 5–10 business days
Business days are Monday through Friday, excluding applicable U.S. holidays.
What payment methods do you accept?
We accept major credit and debit cards available through our checkout, including:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Visa Electron
- Discover
- Diners Club
Payment is completed securely at checkout.
Is my card information secure?
Card payments are processed through secure third-party payment systems.
Modivon does not directly store your complete card number, card security code, or full payment credentials on our own systems.
How do I know if a lamp will fit my space?
Please review the dimensions listed on the individual product page before ordering.
For floor lamps, consider the overall height and base footprint.
For table lamps, check the lamp height and base width against your nightstand, desk, shelf, or console.
Do bulbs come with every lamp?
Not necessarily.
Whether a bulb is included depends on the individual product.
Please review the product description and specifications before ordering.
Some Modivon products use integrated LED lighting and do not require a separate traditional bulb.
What if my lamp arrives damaged or defective?
Contact us as soon as possible at:
Please include:
- Your order number
- Clear photos of the product
- Photos of the damaged or defective area
- Photos of the packaging
- A photo of the shipping label
Please keep the original packaging until we have reviewed your request.
For approved damaged or defective returns, Modivon covers the return shipping cost and provides a prepaid return label.
What if I receive the wrong product?
Contact us promptly if the product you receive is different from the item shown on your order confirmation.
For an approved incorrect-item return:
- Modivon pays the return shipping cost
- We provide a prepaid return label
- The item may be returned for a refund
Can I return a product?
Yes.
Eligible products may be returned within 30 days of delivery according to our Return & Refund Policy.
All approved returns are handled by mail.
Who pays for return shipping?
It depends on the reason for the return.
For change-of-mind returns, the customer pays the return shipping cost.
For approved damaged, defective, or incorrect-item returns, Modivon pays the return shipping cost.
How do I get a return label?
First contact us at contact@modivon.shop to request a return.
For approved damaged, defective, or incorrect-item returns, Modivon will provide a prepaid downloadable and printable return label.
For change-of-mind returns, the customer is normally responsible for arranging and paying for return shipping.
Do you charge a restocking fee?
No.
Modivon does not charge a restocking fee for eligible returns.
A refund may be reduced where permitted if a returned item is missing essential parts, damaged after delivery, excessively used, or returned in a materially different condition.
Do you offer exchanges?
No.
Modivon does not offer direct product exchanges.
If you want a different product, color, style, or model, return the original eligible item according to our Return & Refund Policy and place a new order separately.
The new order is subject to current pricing and product availability.
How long does a refund take?
Once your returned product has been received and inspected, an approved refund is processed within 7 business days.
Refunds are generally issued to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
Can I cancel or change my order?
Contact us as quickly as possible.
If your order has not yet entered processing or shipment, we will try to accommodate your request.
Once an order has already been processed or shipped, cancellation or modification may no longer be possible.
Can I change my shipping address?
Contact us immediately if you notice an address error.
We will make a reasonable effort to update the address before shipment.
Address changes cannot be guaranteed after an order has entered fulfillment or the carrier network.
Are product colors exactly the same as the photos?
We make reasonable efforts to display our lighting products accurately.
Slight differences in color, finish, brightness appearance, or visual details may occur because of screen settings, photography, room lighting, or normal manufacturing variation.
How can I track my order?
When tracking information becomes available after shipment, it may be sent to the email address or contact information associated with your order.
Please allow some time after dispatch for the carrier tracking system to update.
How can I contact Modivon?
Email: contact@modivon.shop
Phone: +1 254-320-7558
Address: 619 E 17th St, Brooklyn, NY 11226, United States
Business Hours: Monday–Friday, 10:00 A.M.–5:00 P.M. EST