Privacy policy
At Modivon, protecting the information you share with us is important. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, browse our lighting products, place an order, make a payment, request a return, or contact us for support.
Information We Collect
When you interact with Modivon, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order details
- Product preferences
- Communications with our support team
- Return or refund information
- Information necessary to process and support your order
We may also automatically collect certain technical information, including browser type, device information, IP address, website activity, referral information, and cookies or similar technologies.
Payment Information
Modivon accepts card payments through secure payment processing services available at checkout.
We do not directly store your complete card number, card security code, or full payment credentials on our own systems.
Payment information may be securely processed by our payment providers in accordance with their own security standards, privacy policies, and applicable laws.
We may receive limited payment-related information, such as payment status, transaction reference, card type, or the last few digits of a card where provided by the payment processor.
How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Process card payments
- Arrange shipment and delivery
- Provide free standard shipping on eligible U.S. orders
- Send order and shipping updates
- Provide tracking information
- Respond to customer service requests
- Manage returns and refunds
- Verify damaged, defective, or incorrect-item claims
- Prevent fraud and unauthorized transactions
- Improve our website and product selection
- Maintain business and transaction records
- Comply with applicable legal obligations
Where permitted by law, we may also use your information to send product updates, promotional communications, or marketing messages.
You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.
Shipping and Delivery Information
Modivon currently ships to eligible addresses within the United States.
To process and deliver your order, we may share necessary information such as your name, shipping address, telephone number, email address, and order details with shipping carriers, fulfillment partners, or other service providers involved in delivery.
We only provide information reasonably necessary to complete or support your shipment.
Our current shipping terms, including free standard shipping, processing time, transit time, and estimated delivery time, are explained in our Shipping Policy.
Returns and Refunds
If you request a return, we may collect information including your order number, reason for return, photographs of the product, packaging photographs, and other information necessary to review your request.
For eligible damaged, defective, or incorrect-item returns, we may share the information necessary to generate a prepaid return label or coordinate the return.
Approved refunds are generally issued to the original payment method used for the purchase, in accordance with our Return & Refund Policy.
Our full return terms, including the 30-day return window, return shipping responsibility, prepaid labels, and refund processing timeframe, are explained in our Return & Refund Policy.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Remember customer preferences
- Keep shopping sessions active
- Understand website usage
- Support analytics
- Improve website performance
- Prevent fraud and misuse
- Support advertising and marketing where permitted
You may be able to disable certain cookies through your browser settings.
Please note that disabling some cookies may affect parts of the website or checkout experience.
Service Providers
We may use third-party service providers to support our business, including services related to:
- Ecommerce hosting
- Payment processing
- Order management
- Shipping and fulfillment
- Return processing
- Analytics
- Customer communications
- Marketing
- Fraud prevention
- Website security
These providers may process personal information only as necessary to perform their services, subject to their own legal obligations and applicable agreements.
Information Sharing
We do not sell personal information simply for payment.
We may share information with service providers where necessary to operate our store, fulfill orders, process payments, deliver products, process returns, provide customer support, prevent fraud, or comply with legal obligations.
We may also disclose information where required by law, legal process, court order, or government request.
Information Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information.
Payment transactions are handled through secure payment processing systems.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete orders
- Maintain transaction records
- Process returns and refunds
- Provide customer support
- Resolve disputes
- Prevent fraud
- Meet accounting or legal requirements
When information is no longer reasonably required, it may be deleted, anonymized, or retained only where legally necessary.
Your Privacy Choices
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- Information about how your data is used
- Opt-out of certain marketing or data-sharing activities where applicable
To submit a privacy-related request, contact us at:
We may need to verify your identity before completing certain privacy requests.
Marketing Communications
If you choose to receive promotional communications from Modivon, we may send information about products, offers, or store updates.
You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the message or by contacting us.
Transactional messages relating to orders, shipping, returns, refunds, or account security may still be sent when necessary.
Children's Privacy
Modivon is not intended for children to independently make purchases.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe personal information from a child has been submitted improperly, please contact us so we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, payment methods, business practices, or legal requirements.
The latest version will be published on our website.
Privacy Contact
Email: contact@modivon.shop
Phone: +1 254-320-7558
Address: 619 E 17th St, Brooklyn, NY 11226, United States
Business Hours: Monday–Friday, 10:00 A.M.–5:00 P.M. EST