Refund policy
At Modivon, we want every lighting product you purchase to fit your space and expectations. If an eligible item is not right for you, you may request a return within the period described below.
All approved returns are handled by mail.
Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the product should generally be:
- In the same condition in which it was received
- Free from excessive use, modification, or intentional damage
- Returned with its original components and accessories
- Packed securely, preferably in the original packaging
For lighting products, this may include shades, adapters, cords, mounting parts, controllers, manuals, and other included accessories.
How to Start a Return
Before sending any product back, contact us at:
Please include:
- Your order number
- The item you want to return
- The reason for the return
- Photos of the product if it is damaged, defective, or incorrect
Do not mail a return before receiving return authorization and return instructions from Modivon.
Return by Mail
All approved returns must be sent by mail.
Once your return request is approved, we will provide return instructions electronically.
If a prepaid return label applies to your return, we will provide a downloadable and printable return shipping label.
Attach the label securely to the outside of the package and follow the return instructions provided.
Please do not send merchandise to an address other than the return address provided with your approved return instructions.
Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Change-of-Mind Returns
If you are returning an item because you:
- Changed your mind
- Ordered the wrong product
- No longer want the product
- Prefer a different style or design
the customer is responsible for the return shipping cost.
For these returns, Modivon does not normally provide a free prepaid return label.
If we provide a return label for convenience, the cost of that label may be deducted from your refund where permitted.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged in transit
- Defective
- Incorrect
- Materially different from what you ordered
please contact us promptly with clear photographs of the product and packaging.
For an approved damaged, defective, or incorrect-item return, Modivon will cover the return shipping cost.
In these cases, we will provide a prepaid downloadable and printable return label at no cost to you.
Restocking Fee
Modivon does not charge a restocking fee for eligible returns.
No fixed or percentage-based restocking fee will be deducted from an approved refund.
However, a refund may be reduced where permitted if the returned product is missing parts, damaged after delivery, excessively used, or returned in a materially different condition from how it was received.
Return Packaging
Because lighting products can include delicate shades, diffusers, metal frames, electrical components, and decorative finishes, returns must be packed carefully.
Whenever possible, please use the original product box, protective inserts, shade protection, and accessory packaging.
All included parts and accessories should be returned with the product.
Damaged or Defective Products
If your product arrives damaged or defective, contact us as soon as possible.
Please include clear photographs showing:
- The damaged or defective area
- The full product
- The outer packaging
- The shipping label
Please keep the original packaging until your request has been reviewed.
For an approved damaged or defective return, Modivon will cover the return shipping cost and provide a prepaid return label.
Wrong Item Received
If you receive a product that is different from the item shown on your order confirmation, contact us promptly.
For an approved wrong-item return:
- Modivon will cover the return shipping cost
- A prepaid return label will be provided
- You may return the incorrect item for a refund
No Direct Exchanges
Modivon does not offer direct product exchanges.
If you want a different product, color, style, or model, please return the original eligible item according to this policy.
Once your return has been completed, you may place a new order separately for the product you want.
A new order is subject to current product availability and pricing.
Non-Returnable Conditions
A return may be declined if the product has been:
- Intentionally damaged
- Significantly altered or modified
- Improperly installed
- Returned without essential components
- Damaged through misuse
- Returned after the applicable return period
Items showing use beyond what is reasonably necessary to inspect the product may not qualify for a full refund.
This does not limit any rights available under applicable law.
Refund Processing
Once your returned item reaches the designated return location, it will be inspected.
If the return is approved, your refund will be processed within 7 business days after receipt and inspection.
Refunds will generally be issued to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional time to display the refund after we process it.
Original Shipping Charges
Modivon currently offers free standard shipping on eligible U.S. orders, so there is normally no original standard shipping charge to refund.
If an optional paid shipping service is offered in the future, that shipping charge may be non-refundable for change-of-mind returns unless required by applicable law.
If the return results from a damaged, defective, or incorrect item supplied by us, any eligible shipping-related charges will be handled appropriately.
Return Policy Summary
For clarity:
- Return window: 30 days from delivery
- Return method: By mail
- Change-of-mind return shipping: Paid by customer
- Damaged item return shipping: Paid by Modivon
- Defective item return shipping: Paid by Modivon
- Wrong item return shipping: Paid by Modivon
- Prepaid label for seller-error returns: Yes
- Prepaid label for change-of-mind returns: Normally no
- Restocking fee: None
- Direct exchanges: Not available
- Different product wanted: Return original item and place a new order
- Refund processing: Within 7 business days after receipt and inspection
Return Questions
Email: contact@modivon.shop
Phone: +1 254-320-7558
Address: 619 E 17th St, Brooklyn, NY 11226, United States
Business Hours: Monday–Friday, 10:00 A.M.–5:00 P.M. EST