Shipping policy
At Modivon, we carefully prepare every lighting order so that lamps, shades, frames, diffusers, and electrical components are securely packed before shipment.
Shipping Area
Modivon currently ships to addresses within the United States only.
We do not currently offer international shipping.
Free Standard Shipping
We provide free standard shipping on all U.S. orders.
There is no minimum order value required.
Standard Shipping Cost: $0.00
No standard shipping fee is added at checkout.
Order Cut-Off Time
Our daily order cut-off time is:
5:00 P.M. Eastern Time (ET), New York time
Orders placed before 5:00 P.M. ET, Monday through Friday, begin processing according to our normal processing schedule.
Orders placed after 5:00 P.M. ET will be treated as orders received on the next business day.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Order Processing Time
Orders are normally processed within:
1–3 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time includes order verification, preparation, packaging, and fulfillment before the package is handed to the carrier.
Transit Time
Once your order has been shipped, the estimated transit time is:
4–7 business days
Transit time begins when the order has been handed to the shipping carrier.
Estimated Total Delivery Time
Our normal estimated delivery timeframe is:
Processing Time: 1–3 business days
Transit Time: 4–7 business days
Estimated Total Delivery: 5–10 business days
Delivery estimates may occasionally be affected by weather, carrier delays, holidays, address issues, or circumstances outside our reasonable control.
Order Tracking
Tracking information is normally provided within 48 hours after your order has been shipped.
Tracking details may be sent to the email address associated with your order.
Please allow some time for the carrier's tracking system to display the first update after the tracking number is issued.
Order Cancellations
If you need to cancel your order, contact us as soon as possible at:
Cancellation requests can be accepted only before the order has been processed for shipment.
If your cancellation request is approved before shipment, the order will be cancelled and any payment already collected will be refunded to the original payment method.
Once an order has been processed, packed, or handed to the shipping carrier, it cannot be cancelled.
If your order has already shipped, you may request a return after delivery according to our Return & Refund Policy.
Order Changes
If you need to change your shipping address or other order information, contact us as soon as possible.
Changes can only be made before the order has entered fulfillment or shipment.
Once an order has been shipped, we cannot guarantee address or order changes.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us immediately.
We will make a reasonable effort to correct the address before shipment, but changes cannot be guaranteed once fulfillment has started.
If a package cannot be delivered because the customer provided an incorrect, incomplete, or inaccessible address, any cost associated with reshipping the order may be the customer's responsibility.
Damaged Package or Product
Lighting products may contain delicate components such as shades, diffusers, metal frames, bulbs, wiring, switches, adapters, or decorative finishes.
If your order arrives damaged, defective, or with visible shipping damage, contact us as soon as possible.
Please provide clear photographs of:
- The complete product
- The damaged area
- The outer packaging
- The shipping label
Please keep the original packaging until your request has been reviewed.
Approved damaged, defective, or incorrect-item claims are handled according to our Return & Refund Policy.
Delivery Delays
Although our normal estimated delivery time is 5–10 business days, occasional delays may occur because of:
- Severe weather
- Carrier disruptions
- U.S. federal holidays
- High shipping volume
- Address problems
- Other circumstances outside our reasonable control
If your shipment appears delayed, contact us and we will assist using the available tracking information.
Contact Us About Shipping
Email: contact@modivon.shop
Phone: +1 254-320-7558
Address: 619 E 17th St, Brooklyn, NY 11226, United States
Business Hours: Monday–Friday, 10:00 A.M.–5:00 P.M. EST